Returns and Refund Policies
**Return Policy for Belle Ella Pup Co.**
Thank you for shopping at Belle Ella Pup Co.! We hope you and your furry friend are happy with your purchase. If you're not completely satisfied, we're here to help.
Returns
- **Timeframe:** Items must be returned within 15 days from the day the product was delivered.
- **Condition:** Items should be unused, in good condition, free from stains and dog hair.
- **Non-refundable Shipping:** The cost of shipping returns is not covered by Belle Ella Pup Co. and must be paid by the customer.
Exchanges
- **Sizing Issues:** We understand that finding the perfect fit can be challenging. If you need a different size, we're happy to exchange it.
- **Shipping Costs:** For exchanges, the shipping cost to send the new product will be covered by Belle Ella Pup Co. However, the cost to ship the item back to us will be the responsibility of the customer.
How to Initiate a Return or Exchange
- **Contact Us:** Email us at belleellapupco@gmail.com with your order number and details about the product you would like to return or exchange.
- **Wait for Instructions:** We will provide you with detailed instructions on how to return the items.
- **Send the Item:** Package the item securely and ship it back to us. For exchanges, we'll send the new size once we receive the original product.
For any additional information or questions, please feel free to contact us at belleellapupco@gmail.com
Thank you for your understanding and cooperation.